A healthcare key performance indicator (KPI) or metric is a well-defined measurement of performance to monitor, evaluate, and optimize all essential healthcare operations to maximize patient satisfaction. Many of these measurements are hospital-specific key performance indicators.
Care institutions typically utilize these indicators to compare their performance to other care facilities for their improvement.
Healthcare professionals must not only be scientifically and patient-driven. Still, they should also focus on managing a wide range of data to deliver the best possible treatment, guarantee sustainable hospital performance, and efficiently control costs. As a result, developing a professional healthcare dashboard will assist managers in optimizing these procedures and delivering significant value to both hospitals and patients. To succeed, professionals must have the necessary tools, including healthcare analytics tools and, most crucially, the right metrics to measure. When these elements have been aggregated and arranged, the final stage of boosting efficiency is to provide comprehensive healthcare reports.
Important Healthcare KPIs
Performance indicators are critical in the administration and transformation of a hospital or laboratory. Every healthcare provider must have the correct key performance indicator (KPI) information to provide quality services and achieve goals by improving their standards.
Following is a comprehensive list of the most significant healthcare KPIs that healthcare administrators and professionals should be aware of:
Average Hospital Stay:
Average length of time patients stay in the hospital is monitored by this healthcare KPI. While this statistic is quite useful, it is also extensive. Patients should be categorized by therapy type to provide a more detailed picture of what is going on at the facility.
e.g. Recovery after heart surgery will always need a more extended stay than healing an injured wrist or ankle. An average hospital stay by treatment type will allow hospital staff to spot outliers that unanticipated problems might cause.
Rate Of Bed Occupancy:
keep an eye on the availability of the hospital beds because list of critical performance metrics in healthcare would be incomplete without it.
It’s an essential part of analytics since it immediately indicates the percentage of beds filled in a specific timeframe. Higher occupancies might show various things, including a pandemic, but the objective is to keep the occupancy under control; otherwise, there is a risk of excessive facility pressure and increased infection rates.
Utilization Of Medical Equipment:
Track equipment utilization to discover opportunities for improvement, such as reallocating equipment to other locations where it is most required. More medical equipment is available, and more treatment options for patients have been suggested due to technological developments. That might result in higher maintenance expenses, poor purchase selections, or decreased patient care quality. As a result, necessary performance measures for hospitals, such as the equipment usage rate, are crucial in building improved asset management strategies. Keep track of how your medical equipment is being used.
Average Patient Wait Time:
Healthcare facilities are frequently overcrowded, with long wait times. As the name suggests, this measure records the average time a patient must wait between checking in and seeing a physician. That is a critical indicator for staffing, scheduling, and gaining insight into patient satisfaction.
Patient Wait Time = Total Wait Time / No. of Patients
Net Profit Margin:
Maintain the profitability of your facility. Net profit margin is another financial measure to consider. It effectively informs you how much money the organization has after deducting all expenses from total income, and it is computed using the formula:
Net Profit Margin = (Net Income / Revenue) * 100
Higher net profit margin states that you are growing financially. In contrast, a decrease in the margin or negative value of the net profit margin shows the loss your organization is suffering.
Average Treatment Charge:
This performance indicator displays the average price charged by a hospital for treatment. That evaluates the effectiveness and efficiency of your facility’s treatments. This measure may be divided into treatment types and even treatment categories. The average treatment fee is a great metric to employ to control hospital expenditures when attempting to lower hospital expenditures. But patients should be given quality facilities.
Average Treatment Charge= Total Treatment Charges / No. of Treatments
Insurance Claim Processing Time:
This parameter monitors the time taken to process insurance claims. Everyone wants to be paid timely. Time associated with insurance claims varies from insurer to insurer and the nature of the claim processed. It is important to track for better cash flow and AR management.
Claims Denial Rate:
Insurance companies primarily pay healthcare bills. In some cases, healthcare providers refuse to pay, which affects the claim denial rate. Organizations should keep denial rates less than 5%. The low denial rate shows the effectiveness of medical facilities and the focus of organizations on patients.
Claims denial rate= (No. of denied claims/ Total no. of claims) * 100
This KPI is for both outpatient clinics and hospitals as well. If a patient misses a scheduled appointment, the result is a wasted resource and a negative effect on the patient’s relationship with the physician or specialist. You can address the issues and improve the attendance via reminders or additional calls to patients by measure this value.
Cancellation Rate (%) = (Number of Missed Appointments / Total No. of Appointments) * 100
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